QUACKERS

AFTER SCHOOL CLUB

HAMPSTEAD NORREYS C.E. PRIMARY SCHOOL

KEY INFORMATION

Ofsted Registration Number :EY548236

Telephone Numbers

For Booking and Enquires  : 01635 247555  LINES OPEN MON - FRI 9.00AM -3.00PM

To speak to a Team Member AT the club during opening times: 07842 191963

 

Email : INFO@QUACKERSOUTOFSCHOOLCLUBS.CO.UK

Policies and procedures can be viewed here

LOCATION

Quackers After School Club can be found in the Village Hall located next to the School.

PICK UP DETAILS

Please come to the Halls main door and ring our buzzer.

HANDOVER WITH THE SCHOOL – ENSURING YOUR CHILDS SAFETY

 

We provide the school with a register of those attending to ensure your child reaches us safely. Our Team collect from the school and walk the children to the Hall.

Should a child we are expecting not arrive after school we will inform the School who will enact THEIR missing child policy.

Please let us know if possible by 12.00 noon if your child will not be attending THAT day. Failure to do this MAY see a £5 charge added to cover time wasted looking for your child/children and may result in the withdrawal of our services to you. This is also important if your child is to attend another Club before coming to us and we have not been told of this on the Booking Form.

If coming to us later from ANY other Club you will need to liaise directly with them to ensure your child is brought to Quackers as WE DO NOT TAKE ANY RESPONSIBILITY FOR A CHILD UNTIL THEY ARRIVE AT OUR CLUB.

THE TEAM

Managed by Del with the help of Tida, both are Paediatric First Aiders.

DAILY SCHEDULE

 

Once all children have arrived and the register has been taken, we all go outside and play until 4.30PM. This allows children to get some fresh air and give them the opportunity for physical activity such as football, skipping, rounders etc.  We also have areas where the children can just sit and talk outside should they be tired after their day at School. During the warmer months we may also set up arts and craft activities outside.

We do ask that you send your child in with the appropriate clothing such as hat, coat, gloves and scarfs during the winter and a hat during the summer as we will always try and get outside unless it is not safe to do so or is heavily raining.

Around 4.30PM a High Tea is served where the children are encouraged to make their own choices as to what they eat whilst they sit in groups overseen by a Team Member, they are encouraged to prepare their own food in line with Ofsted best practice. Tea normally consists of a choice of 2 of the following foods being Rolls, Sandwiches, Wraps and Cracker Bread. For fillings there is always a choice of Ham, Chicken slices, Cheese, Marmite, Jam and Honey. With every tea 2 varieties of Vegetables and 2 varieties of Fruit are offered.

Water is available throughout the entire session and during tea a choice of Water and Sugar Free Squash is provided. WE DO NOT provide biscuits or cake during tea.

Please note that due to allergies of other children we CANNOT allow children to eat food brought in from outside the Club. Should you child have a certain food preference please inform us and we will do our best to accommodate them. We cater for all allergies and religious dietary requirements.

After Tea, the children will either have access to outside games or a choice of inside board games, arts and crafts, small world or space to sit quietly and read or do homework.

REGISTER

To use our clubs YOU MUST REGISTER ON OUR NEW BOOKING SYSTEM.

If you have more than 1 child you can add them once your account is set up on the Home Page of the Booking System. Please click the button at the bottom of this page to Register. 

MEDICATION AT CLUB

We ask that if your child has medication such as an Epipen, that you supply us with the medication for safekeeping and you must complete and return to THE CLUB a hard copy of the Administering Medicine Form (Click here) along with any care plan that your child might have. We are unable to take your child without access to their medication.

MAKING A BOOKING

Please click the button at the bottom of the page to book. 

DATES

We will publish dates one term at a time and in time for the Early Bird Deadline (see below).

PAYMENT METHODS

  • Payment can be made via CREDIT OR DEBIT CARD, Childcare Vouchers or Tax-Free Childcare (TFC)   

  • IMPORTANT  - Childcare Vouchers and Tax-Free Childcare (TFC)  If paying by Voucher or TFC, payments must be sent to us before they can be used to pay for any sessions. Please contact us should you need our voucher reference numbers.

  • Please allow 6 working days for Vouchers and TFC to reach us and be credited to your account. A credit balance will be displayed on your account once processed.

 

EARLY BIRD DEADLINE

From August 2021 the Early Bird Deadline will no longer be Half Termly and instead move to a Monthly pattern allowing parents to just pay for one month at a time and still benefit from the Early Bird Rate.

 

Bookings for the following Month must be made and paid for by 23.59Hrs on the 21st of the current month to qualify for the Early Bird Rate.

BOOKING DEADLINE

The LATEST you can add bookings for the following week is 23.59Hrs  on the Sunday in the week PRIOR to the required session. You can however book in advance for any further dates.

 

Example - Bookings for Monday 13th September must be made by 23.59Hrs on Sunday 12th September.

CANCELLATION POLICY

 

  • Sessions cancelled with 15 or more days notice will be credited to your account. Credits are non refundable.

  • Sessions cancelled with less than 15 days notice will not be credited back.

  • We will not credit sessions for non attendance.

  • We have removed the option to cancel before the first day of term Free of Charge. This is now subject to the 15 days rule above.

  • Sessions must be cancelled by the user on the online booking system.

HOW TO CANCEL A SESSION? 

  • Parent/carer’s MUST cancel sessions online before the start of club if your child will not be attending THAT day. This can be done by logging into your booking account, going to the SUMMARY Tab and cancelling the required session.

 

WHAT IF MY CHILD GOES TO ANOTHER CLUB FIRST? 

  • If coming to us later from ANY other Club, you will need to liaise directly with them to ensure your child is brought to Quackers.  

  • It is very important that WE ARE ALSO AWARE of your child coming from any other club.  This can be done by logging into your booking account, going into your SUMMARY Tab where you will see all sessions booked.  Click on (+Add notes) next to the session, this will allow you to add notes and then save.  This message will go straight to our Quackers team onsite.

CHANGES TO OUR TERMS AND CONDITIONS

You can access a copy of our NEW Terms and Conditions on our new Booking website or by clicking HERE

Please note we reserve the right to not accept a child if we have had no booking details for them, a child that is not registered with us or who does not have on them medication they may need whilst at the club.

A FEW TIPS WHEN REGISTERING

 

Whilst the Registration process is quite straight forward, we have noticed a couple of areas we wish to draw your attention to.

1. Emergency Contacts - You will be asked for 2 contacts in addition to yourself in order to be able to register. Should you not have 2 extra contacts, please add your own name followed by a number 1 or 2 so the names differ.

2. Drop down boxes - Please ensure you read and answer the following 3 questions carefully as an incorrect answer will delay your booking until Authorised by us.

  • DOES your child have an EPIPEN, INHALER or other MEDICATION that is prescribed to them. - Medicine at Club

  • Does your child have any Food or Other Allergies. - ALLERGIES

  • I consent to any emergency medical treatment necessary whilst my child is at Quackers Out of School Clubs. I authorise the Manager to seek any necessary emergency medical advice or treatment.-Emergency Medical Treatment

3. PASSWORD -  During the sign up process you will be asked to create a System Password for login in. This Password replaces the Password emailed to you in the welcome email.

PRICES AND SESSIONS

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